Terms and Conditions of the Online Store

§ 1. General Provisions & Identity of the Seller

1. This Online Store available at justynahrynkiewicz.com is owned and operated by Justyna Hrynkiewicz, conducting business activity at the registered address: 52 Waulkmill Crescent, AB16 7QP Aberdeen, United Kingdom, hereinafter referred to as the “Seller”.
2. These Terms and Conditions (hereinafter the “Terms”) define the rules, rights, and obligations regarding the conclusion of distance sales contracts and the provision of electronic services via the Online Store.
3. Contact details for the Seller:
   • Address: 52 Waulkmill Crescent, AB16 7QP Aberdeen, United Kingdom
   • Email: info@justynahrynkiewicz.com
   • WhatsApp: +48 502 792 824
   • Phone: +44 742 600 54 35
4. All contracts concluded through the Online Store are governed by the laws of Scotland, United Kingdom. If you are a consumer residing in England, Wales, or Northern Ireland, you will also benefit from the mandatory consumer protection laws applicable in your home country.

§ 2. Definitions

1. Online Store – the website operated by the Seller at justynahrynkiewicz.com.
2. Customer / You – any individual or legal entity purchasing Products, Digital Content, or Services from the Online Store.
3. Consumer – an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession, in accordance with the Consumer Rights Act 2015.
4. Product / Physical Product – any tangible moveable item (e.g., custom energy bracelets, printed books) made available for purchase via the Online Store.
5. Digital Content – data produced and supplied in digital form (e.g., e-books, downloadable webinar recordings, and audio meditation tracks) available for download or streaming via the Online Store.
6. Service – any online coaching, quantum healing sessions, or other consultation services provided by the Seller.
7. Order – the Customer’s submission of an intention to purchase Products, Digital Content, or Services using the Order Form.

§ 3. Technical Requirements & Account Registration

1. To browse the Online Store and place orders, the Customer requires an internet-connected device with a standard web browser (e.g., Chrome, Firefox, Safari) with JavaScript enabled, an active email account, and cookies enabled.
2. For Digital Content, the Customer additionally requires software capable of opening standard file formats (e.g., PDF readers for e-books, MP3/MP4 media players for meditations and webinars).
3. Registering an Account is entirely voluntary and free of charge. The Customer can delete their Account at any time by sending a request via email to info@justynahrynkiewicz.com.

§ 4. Product Orders and Formation of Contract

1. To place an order, the Customer must select Products, Digital Content, or Services, add them to the virtual cart, fill in the Order Form with the required delivery/billing details, and click the confirmation button (e.g., “Place Order and Pay”).
2. The display of items on the Online Store constitutes an invitation to treat. A binding contract is only formed when the Seller sends a formal Order Confirmation and Acceptance email to the Customer.
3. All prices listed on the Online Store are gross prices in the designated currency (GBP or PLN). Prices exclude delivery costs for physical goods, which are explicitly presented before the Customer completes the order. Digital Content does not incur delivery fees.

§ 5. Methods of Payment and Delivery

1. The Customer may choose from the following payment methods:
   • Bank Transfer to the Seller’s designated bank account …
   • Online Payments / Cards processed securely by …
2. Payment must be cleared within 3 calendar days from the contract formation. Failure to do so may result in the cancellation of the order.
3. Delivery of Physical Products: Goods will be dispatched within 10 working days from the date the payment is credited to the Seller’s account.
4. Delivery of Digital Content: E-books, webinar recordings, and meditations will be delivered instantly via a download link sent to the Customer’s registered email address or made available in their Account panel immediately after successful payment verification.

§ 6. Specific Terms for Online Sessions & Digital Content

1. Cancellation of Online Sessions: The Customer may cancel or reschedule a booked online session (Quantum Healing, Neurocoaching, Dog Communication) without any penalty up to 24 hours before the scheduled appointment. Cancellations made less than 24 hours in advance are non-refundable, except at the Seller’s sole discretion under exceptional circumstances.
2. Usage of Digital Content: Purchased e-books, webinars, and meditations are for the Customer’s personal, non-commercial use only. Copying, sharing, distributing, or reselling this content without the Seller’s express written permission is strictly prohibited.
3. Spiritual and Energy Work Advice: The services and digital materials provided by the Seller (including quantum sessions, coaching, meditations, and energy crystals) are intended for personal development and spiritual exploration. They do not constitute certified medical, psychiatric, or psychological advice.

§ 7. Consumer Statutory Cancellation Rights (Right to Cancel & Refunds)

1. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumers generally have the right to cancel a distance contract within 14 days without giving any reason.
2. Exemptions from the Right to Cancel (Important – No Returns/Refunds):
   • Digital Content (E-books, Webinars, Meditations): By purchasing Digital Content and requesting immediate access (presents via a download link or email), the Consumer explicitly acknowledges and agrees that they lose their 14-day statutory right to cancel and request a refund once the download or streaming process has begun.
   • Custom-made / Personalized Goods: The 14-day statutory right to cancel does not apply to the purchase of Energy Bracelets that are customized, tailored, or individually designed based on the Customer’s specific energy vibrations or preferences.
   • Services fully performed: If a coaching or quantum session is fully performed within the 14-day cancellation period at the Customer’s express request, the right to cancel is lost.
3. For eligible non-customized physical items (such as standard printed books), the 14-day cancellation period expires 14 days from the day the Consumer physically acquires the goods. To exercise the right to cancel, the Consumer must inform the Seller via email.
4. Refunds for eligible items: The Seller will process the refund using the same payment method used by the Consumer within 14 days of receiving the returned goods or proof of return.

§ 8. Statutory Rights and Faulty Goods (Complaints)

1. If you are a Consumer, the Seller is under a legal duty to supply physical products and digital content that conform with this contract. Under the Consumer Rights Act 2015:
   • Physical goods must be as described, fit for purpose, and of satisfactory quality.
   • Digital content must match its description, be fit for purpose, and be of satisfactory quality. If a digital download is corrupt or faulty, the Customer is entitled to a repair or a replacement. If it cannot be fixed within a reasonable time, the Customer may be entitled to a price reduction or a full refund.
2. If a physical item is faulty or misdescribed, the Consumer is entitled to a full refund within 30 days of delivery.
3. Complaints regarding Products, Services, or Digital Content must be sent to info@justynahrynkiewicz.com. The Seller will respond to and address all complaints within 14 days of receipt.

§ 9. Data Protection (UK GDPR)

1. The Seller acts as the Data Controller of the Customer’s personal data.
2. All personal data is processed strictly in accordance with the UK GDPR and the Data Protection Act 2018. Full details regarding how data is collected, stored, and utilized can be found in the separate Privacy Policy on the Online Store.

§ 10. Final Provisions

1. The Seller reserves the right to amend these Terms to reflect changes in law or operational practices. Amendments will not affect orders that have already been accepted.
2. In the event of a dispute, Consumers are encouraged to contact the Seller directly to reach an amicable solution. Alternative Dispute Resolution (ADR) paths are available under UK regulations.

Last updated: 17.09.2026